1. Introduction

This Refund Policy outlines the conditions under which Spribe Aviator may issue refunds for transactions made on our platform. We aim to be fair and transparent in our refund process while maintaining the integrity of our gaming services.

By using our services, you acknowledge and agree to the terms of this Refund Policy.

2. Deposit Refunds

We may consider deposit refunds in the following limited circumstances:

• Duplicate or Erroneous Transactions

  If you accidentally make the same deposit multiple times or there's a technical error resulting in duplicate transactions, we will refund the additional deposits after verification.

• Unauthorized Transactions

  If you can provide evidence that a deposit was made without your authorization, we will investigate and may refund the transaction after our investigation is complete.

• Technical Issues

  If our system experiences a technical failure during your deposit process that results in funds being deducted but not credited to your account, we will refund or credit the amount after verification.

3. Non-Refundable Situations

Refunds will not be issued in the following situations:

• Gameplay Losses

  Losses incurred during normal gameplay are not refundable under any circumstances.

• Used Bonuses or Promotions

  Once bonuses or promotional credits have been used, they cannot be refunded.

• Account Closure Due to Terms Violation

  If your account is closed due to violation of our Terms and Conditions, remaining balances may be forfeited according to our terms.

• Change of Mind

  We do not offer refunds simply because you changed your mind about a deposit.

4. Refund Process

To request a refund, please follow these steps:

5. Refund Timeframes

If your refund request is approved:

• Mobile Money Refunds

  Refunds to M-PESA or Airtel Money typically process within 1-3 business days.

• Card Refunds

  Refunds to credit or debit cards may take 5-10 business days to appear in your account, depending on your card issuer's policies.

• Other Payment Methods

  Refunds to other payment methods will vary in processing time. Our support team will provide specific timeframes.

6. Administrative Fees

In certain cases, administrative fees may apply to refund processing:

• Payment Processor Fees

  Any fees charged by payment processors for refund processing may be deducted from the refund amount.

• Currency Conversion

  If currency conversion is required for your refund, the current exchange rate will apply, which may differ from the rate at the time of the original transaction.