Frequently Asked Questions
Find answers to the most common questions about Spribe Aviator. If you can't find what you're looking for, please contact our support team.
What is Spribe Aviator?
Spribe Aviator is an exciting online multiplier game where players place bets and try to cash out before the airplane flies away. The longer you wait, the higher the multiplier, but if you wait too long, you might lose your bet. It's a game of timing, strategy, and luck.
Is Spribe Aviator available on mobile devices?
Yes, Spribe Aviator is fully optimized for mobile devices. You can play on your smartphone or tablet through your mobile browser without any loss of functionality or experience. We've designed our platform to work seamlessly across all devices.
Is Spribe Aviator fair and legitimate?
Absolutely. Spribe Aviator uses a provably fair algorithm that ensures complete transparency and fairness in the game outcomes. Each round's result is predetermined using cryptographic technology that cannot be manipulated by players or the platform. You can verify the fairness of each round using our verification tools.
How can I contact Spribe Aviator support?
Our customer support team is available 24/7 through multiple channels. You can reach us via:
- Live Chat: Available on our website
- Email: support@aviator.nexel.co.ke
- Phone: +254111511254
- Contact Form: Visit our Contact Us page
How do I create an account?
Creating an account on Spribe Aviator is quick and easy:
- Click the "Register" button at the top of the page
- Enter your phone number and create a password
- Provide your personal information as requested
- Agree to the terms and conditions
- Complete any verification steps required
- Start playing!
The entire process takes just a few minutes.
Why do I need to verify my account?
KYC (Know Your Customer) verification is required for several important reasons:
- Legal compliance with anti-money laundering regulations
- Prevention of underage gambling
- Protection of your account from unauthorized access
- Ensuring secure withdrawals to the rightful account owner
The verification process involves submitting identification documents through our secure KYC portal.
I forgot my password. How can I reset it?
To reset your password:
- Click on "Login" at the top of the page
- Select "Forgot Password"
- Enter your registered phone number
- Follow the instructions sent to your phone to create a new password
If you continue to have issues, please contact our support team for assistance.
How can I update my personal information?
You can update most of your account information in your profile settings:
- Log in to your account
- Navigate to "Profile" in the user menu
- Use the edit options to update your information
- Save the changes
For security reasons, some changes like updating your phone number may require additional verification. Please contact support for assistance with these changes.
What payment methods can I use to deposit?
We offer a variety of convenient payment methods for deposits:
- M-PESA (most popular for Kenyan users)
- Airtel Money
- Credit/Debit Cards (Visa, Mastercard)
- PayPal
- Bank Transfers
All deposits are processed instantly except for bank transfers, which may take 1-3 business days.
What is the minimum deposit amount?
The minimum deposit amount depends on the payment method:
- M-PESA: KES 100
- Airtel Money: KES 100
- Credit/Debit Cards: KES 500
- PayPal: KES 500
- Bank Transfer: KES 1,000
There are no fees charged by Spribe Aviator for deposits, although your payment provider might apply their own fees.
How long does it take for deposits to reflect in my account?
Most deposits are processed instantly and should appear in your account immediately after confirmation. This includes M-PESA, Airtel Money, credit/debit cards, and PayPal payments. Bank transfers typically take 1-3 business days to process.
If your deposit hasn't appeared after the expected time frame, please contact our support team with your transaction details.
Is there a fee for making deposits?
Spribe Aviator does not charge any fees for deposits. However, your payment provider (bank, mobile money service, etc.) may apply their standard transaction fees. For example, M-PESA typically charges a small fee based on the transaction amount.
We recommend checking with your payment provider regarding any potential fees before making a deposit.
How do I withdraw my winnings?
To withdraw your winnings:
- Log in to your account
- Navigate to the "Withdrawal" section
- Select your preferred withdrawal method
- Enter the amount you wish to withdraw
- Provide any additional information required for the selected payment method
- Confirm the withdrawal request
Please note that you must complete KYC verification before making your first withdrawal.
What is the minimum withdrawal amount?
The minimum withdrawal amounts are:
- M-PESA: KES 200
- Airtel Money: KES 200
- Bank Transfer: KES 1,000
- Credit/Debit Cards: KES 1,000
- PayPal: KES 1,000
Maximum withdrawal limits may apply depending on your account verification status and the payment method selected.
How long do withdrawals take to process?
Withdrawal processing times vary by method:
- M-PESA: 5-30 minutes
- Airtel Money: 5-30 minutes
- Bank Transfer: 1-3 business days
- Credit/Debit Cards: 1-5 business days
- PayPal: 24-48 hours
These are estimated timeframes. Occasionally, additional verification may be required, which could extend processing times.
Are there any fees for withdrawals?
Spribe Aviator does not charge any fees for withdrawals to M-PESA or Airtel Money. For other withdrawal methods, the following fees may apply:
- Bank Transfer: KES 200 or 1% of the withdrawal amount (whichever is higher)
- Credit/Debit Cards: 2.5% of the withdrawal amount
- PayPal: 2.5% of the withdrawal amount
Please note that your payment provider may also apply their own fees in addition to those listed above.
How do I play Spribe Aviator?
Playing Spribe Aviator is simple:
- Place your bet by entering an amount
- Watch as the plane takes off and the multiplier increases
- Cash out before the plane flies away to secure your winnings
- If you wait too long and the plane flies away, you lose your bet
The key to success is finding the right balance between risk and reward. The longer you wait, the higher your potential winnings, but also the higher risk of losing if the plane flies away unexpectedly.
What are the minimum and maximum bets?
The minimum bet amount is KES 50, while the maximum bet is KES 50,000 per round. These limits are in place to ensure responsible gambling and fair play for all users.
For VIP players, higher betting limits may be available. Please contact our support team for more information about our VIP program.
Is there a strategy to win at Spribe Aviator?
While Spribe Aviator is primarily a game of chance, some players develop personal strategies:
- Conservative Strategy: Cash out at lower multipliers (1.5x-2x) consistently to secure smaller but more frequent wins
- Balanced Approach: Cash out at moderate multipliers (2x-5x) for a balance of risk and reward
- Risk Strategy: Wait for higher multipliers (5x+) for bigger wins, accepting the higher risk of losing
- Auto Cash-out: Use the auto cash-out feature to secure wins at a predetermined multiplier
Remember that each round is independent and randomly generated. Past results do not influence future outcomes.
What is the Auto Cash-out feature?
Auto Cash-out is a feature that automatically secures your winnings when the multiplier reaches your predetermined value. To use this feature:
- Enter your bet amount
- Set your desired Auto Cash-out multiplier (e.g., 2x, 3x, etc.)
- Start the round
The system will automatically cash out your bet if the multiplier reaches your preset value. This is particularly useful when you want to secure wins at a specific multiplier without having to manually time your cash out.
Can't find the answer you're looking for?
Our support team is available 24/7 to assist you with any questions or concerns.
Contact Support