Spribe Aviator

Privacy Policy

1. Introduction

At Spribe Aviator, we are committed to protecting your privacy and ensuring your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

By accessing or using our platform, you consent to the data practices described in this policy.

2. Information We Collect
2.1 Personal Information

We may collect the following personal information:

  • Name, email address, phone number, and date of birth
  • Identification documents for KYC verification
  • Payment information, including mobile money details and financial records
  • Account login credentials
  • Communication records between you and our support team
2.2 Usage Information

We automatically collect certain information about your interactions with our platform:

  • IP address and device information
  • Browser type and operating system
  • Pages viewed and features used
  • Time spent on the platform and usage patterns
  • Referral source and entry/exit pages
3. How We Use Your Information

We use your information for the following purposes:

  • Creating and maintaining your account
  • Processing deposits and withdrawals
  • Verifying your identity for security and regulatory compliance
  • Providing customer support and responding to inquiries
  • Sending important notices and updates about our services
  • Detecting and preventing fraudulent activities
  • Improving our platform and user experience
  • Complying with legal and regulatory requirements
4. Information Sharing and Disclosure

We may share your information with:

  • Payment processors to facilitate transactions
  • Identity verification services for KYC compliance
  • Legal and regulatory authorities when required by law
  • Professional advisors and service providers who assist in operating our business
  • Third parties in the event of a merger, acquisition, or business transfer

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

  • SSL encryption for data transmission
  • Secure storage systems with restricted access
  • Regular security assessments and updates
  • Staff training on data protection procedures
  • Monitoring for unauthorized access attempts

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. The specific retention period depends on:

  • The nature of the information
  • Legal, accounting, and reporting requirements
  • Risk management needs
  • Account status (active or inactive)
7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access your personal information
  • Correct inaccurate or incomplete information
  • Request deletion of your information
  • Object to or restrict certain processing activities
  • Data portability (receiving your data in a structured, machine-readable format)
  • Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided at the end of this policy.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. These technologies help us:

  • Remember your preferences and settings
  • Understand how you use our platform
  • Improve our services and user experience
  • Provide personalized content and features
  • Secure your account and detect suspicious activities

You can manage your cookie preferences through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website or through other communication channels. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer:

  • Email: info@aviator.nexel.co.ke
  • Address: 9th Floor, Crystal Suite 904, The Mirage Towers, Waiyaki Way, Nairobi, Kenya.

Last Updated: May 15, 2024